Refund Policy

All Sales Are Final

All purchases made through Privada Cigar Club are final sale. We do not accept returns, exchanges, or offer refunds on any products.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at info@privadacigarclub.com.

To help us resolve the issue quickly, please include:

• Your order number

• A brief description of the issue

• Photos of the damaged, defective, or incorrect item(s)

Once reviewed, we will send a replacement at no additional cost if the claim is approved.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Privada Cigar Club is not responsible for lost or stolen packages. If you believe your package was delivered incorrectly, please contact the shipping carrier first. If you still need assistance, feel free to reach out and we'll do our best to help.

Order Cancellations

Orders begin processing quickly. If you need to cancel an order, contact us immediately. While we'll do our best to accommodate your request, we cannot guarantee cancellations once an order has entered processing.

Questions

If you have any questions about your order or this policy, please contact us at info@privadacigarclub.com.